Citizens Affairs Unit

Objectives

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  Provide the best services and facilities to citizens, addressing challenges they may face and ensuring timely completion of their transactions.

  
  


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  Supervise and organize meetings with the President of Al-Furat Al-Awsat Technical University, as directed.

  
  


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  Coordinate meetings with the Dean to listen to citizens’ complaints and requests.

  
  


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  Respond to inquiries related to the institute and guide visitors to the appropriate departments or divisions.

  
  


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  Strengthen the relationship between citizens and the institute in a framework of transparency and mutual respect, reflecting the values of modern institutions.

  
  

Mechanism of Work

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  Receiving citizens, listening to their concerns, and directing them to the appropriate department or division.

  
  


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  Responding to inquiries in accordance with legal provisions.

  
  


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  Communicating with assistant deans, academic and administrative departments, and units regarding citizens’ requests or opinions.

  
  


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  Recording requests clearly using the unit’s designated forms.

  
  


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  Receiving and presenting all requests addressed to the Dean for his review.

  
  


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  Coordinating requests for meetings with the University President through the Citizens Affairs Division at the university.

  
  


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  Monitoring official communications via the university’s Citizens Affairs group to ensure timely handling of correspondence.

  
  


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  Receiving requests via the unit’s official email and responding accordingly.

  
  

Communication Channels

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  In-person visits to the Citizens Affairs Unit office located in the Dean’s building at Al-Mussaib Technical Institute.

  
  


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  Email submissions via: [email protected]

  
  


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  Phone contact with the unit’s officer: 07807277995

  
  


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  Electronic requests submitted through the institute’s website via the Ur e-Services Portal:

  
  
  
  
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    Primary link

    
    
  
  
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    Alternative link

    
    
  
  
  
  

Requests are processed electronically and forwarded to the institute’s Citizens Affairs Unit. If within the institute’s jurisdiction, the unit provides a direct response; otherwise, requests are escalated to the University’s Citizens Affairs Division.

Steps to Submit a Request

1. 
   

   Create an account on the Ur platform, as explained in the instructional video: Watch here.

   
   


2. 
   

   Enter the applicant’s phone number → receive a verification code → enter the code to activate the account.

   
   


3. 
   

   Click on “Proceed to Service” to access the submission window.

   
   


4. 
   

   Fill in the required fields, forms, and documents, then submit the request.

   
   

Processing of Requests

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  Submitted requests are first received by Al-Furat Al-Awsat Technical University, then electronically forwarded to Al-Mussaib Technical Institute / Citizens Affairs Unit.

  
  


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  If the request falls within the institute’s jurisdiction, the unit processes it and sends an electronic response directly to the applicant.

  
  


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  If necessary, the request is escalated to the University’s Citizens Affairs Division for further action.